What First-Time Full-Service Customers Need to Know

Hiring a full-service moving company for the first time? Here’s something most people don’t realize:

Not every “moving company” actually moves your belongings.

Some are moving brokers—and if you don’t know the difference, your move could come with unexpected costs, confusion, or last-minute surprises.

Let’s break it down so you can book with confidence.

What Is a Real Moving Company?

A real moving company (also known as a carrier):

  • Owns its trucks and equipment
  • Employs trained, professional movers
  • Handles your move from start to finish
  • Provides clear estimates and accountability
  • Defined valuation & protection options

👉 When you book with Molloy Moving & Storage, the crew you hire is the crew that shows up.

What Is a Moving Broker?

A moving broker is:

  • A sales company—not a moving company
  • They do not perform the move
  • They sell your job to a third-party carrier
  • Often choose based on availability or cost—not quality
  • No direct control over insurance coverage

Why This Matters for First-Time Full-Service Customers

If this is your first time hiring movers, you may assume everything is handled by one company.

With brokers, that’s not always the case.

That can lead to:

❌ Different company showing up on moving day
❌ Price changes after booking
❌ Communication gaps between companies
❌ Limited accountability if issues arise

How to Tell the Difference

Before you book, ask:

✔️ Do you own your trucks and crews?
✔️ Will you handle my move directly?
✔️ Are you a carrier or a broker?
✔️ Can I verify your USDOT registration?

👉 Check moving company credentials through the Federal Motor Carrier Safety Administration (FMCSA).

Why Choose Molloy Moving & Storage

  • Licensed, professional moving carrier
  • Part of the trusted Mayflower network
  • Local expertise with national reach
  • Transparent pricing and consistent communication

No middlemen. No surprises.

Moving for the first time with a full-service company? Make sure you know who you’re hiring.

👉 Get a moving estimate from a team that handles your move from start to finish.